Figura professionale: Italian Speaking Client Care Representative

Nome Cognome: N. P.Età: 45
Cellulare/Telefono: Riservato!E-mail: Riservato!
CV Allegato: Riservato!Categoria CV: Corsi / Master / Traduzioni / Ripetizioni
Sede preferita: Greece

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Sommario

Italian Speaking Client Care Representative

Esperienze

2015-09 – 2018-06 Italian Cultural Institute – Ankara – Italian language teacher -Instructing adults students in Italian language arts, including writing, reading comprehension, speaking, listening and understanding -Tracking progress through assessment and reporting within own teaching groups. -Monitoring the progression of students in teaching groups -Evaluating the students’ class work and assignments: Grading tests, essays, reports and other assignments -Regularly providing students with feedback in line with the faculty assessment systems

2013-09 – 2018-06 Yildirim Beyazit University – Ankara – Italian Language Teacher -Teaching Italian language and culture at Bachelor's level as selective course -Providing high-quality language lesson development and delivering co-curricular activities -Participating in on-going planning development and evaluation of curriculum -Using a variety of instructional strategies to provide equity and excellence to students from A1 to B1 level -Working cooperatively with other teachers in developing and sharing curriculum strategies -Participating in all staff and department meetings -Maintaining accurate records and grades for students

2006-09 – 2013-08 Carlson Wagon Lit – London – Group Travel Executive -Handling of all types of general & special interest groups to Italy, Greece and Turkey -Managing the whole travel lifecycles, from the client enquiry stage, including costing, creating & writing of itineraries to operation of all services and final invoicing -Operating groups to the whole of Europe from all other markets -Ensuring the tours or conferences are operated within the client's budget -Researching special interests for specific client interests -Slashing payroll/benefits administration costs 30% by negotiating pricing and fees, while ensuring the continuation and enhancements of service with suppliers including hotels, coaches and airlines -Issuing airlines group tickets according to costings previously agreed and contracted with – airlines (GDS Galileo) -Processing refunds, reimbursements and tickets deviation in line with contracts -Building close working relationships with clients and suppliers Attending workshops, site inspections and attending Fam trips -Presenting spreadsheets aimed to reduce costing and enhancing potentialities within the projects

2003-11 – 2005-04 Lufthansa A.G.- Dublin – customer service agent -Providing information over the phone regarding routes, schedules and fares for Greek and English market -Processing passenger flight reservations and issuing tickets -Guiding passengers towards Miles and more website and giving instructions on how to book tickets by using miles -Collecting credit cards data and processing tickets payments -Keeping accurate customer records such as preferred meals or seating -Helping customers cancel and re-book their flights according to tickets regulations and restrictions

2003-06 – 2003-09 Embassy of Italy – Cyprus – internship programme -Interpreting service in Italian/Greek and viceversa according to the needs of the Embassy -Counselling service for Cypriot students willing to study in Italy -Preparations for cultural and other events, as well as high-level visits -Research on assigned policy topics in relation to Italian influence in Cyprus -Updating Embassy traders' contacts database -Expanding the Embassy’s social media outreach

Education

2017-09 – University of Birmingham – Ph.D. Italian studies Research consists of a critical and philological analysis of two unedited Venetian poems and burlesque Venetian prose of the 16th century. The research is held under the supervision of Prof. Paolo De Ventura. 2015-10 – 2016-03 University of Siena – Italy – Ditals Grade: 63 Ditals certifies advanced competence in teaching Italian to many different profiles of learners, guarantees an evaluation of your competence in teaching foreign languages, according to valid and reliable standards. This exam consists of 4 sections: -Analysis of books and teaching materials -Producing teaching Units starting from given text including further evaluation -Principles and techniques of teaching foreign languages -Oral teaching skills evaluation 2014-09 – 2016-03 Tor Vergata University – Italy – Master of Arts M.A. Teaching Italian as second language Grade: 88 The course provides an in-depth understanding of current approaches and principles in second-language pedagogy and a thorough grounding in second-language acquisition theories, linguistic analysis and research methods. It provides a solid foundation of professional knowledge and expertise which prepares students for their ongoing professional development. Optional modules and dissertation module allow students to connect this knowledge to specialist areas such as language assessment, the development of teaching materials, and teaching Italian in a variety of contexts 2005-12 – 2007-03 University della Basilicata – Italy – Master with Honor M.Sc. in Tourism Administration Grade: 104 The programme aims to equip participants with the necessary expertise to manage, co-ordinate and develop tourism businesses and projects at international standards. It is aimed at both professionals currently employed within the tourism industry and those from related fields. Dynamic programmes encourage interaction between academics and industry practitioners from the national and international tourism sector 1998-10 – 2003-04 University of Bari, Italy – Bachelors of Arts Foreign Languages and Literature Grade: 109 The program aims to provide sufficient language skills and cultural insights to give solid foundations for a wide range of careers. It prepares for industrial, commercial and government employment in which knowledge of a foreign language and culture is a distinct advantage, prepares to teach foreign languages in secondary schools and also provides graduate studies in languages, literature, cultural studies, and related fields 1991-09 – 1996-07 Liceo Classico Socrate – Italy – GCSE – A Level Grammar School Grade: 52 GCE A Level in humanistic studies, features Latin, Ancient Greek, Italian, History and Philosophy as most important subjects and also including Maths, Chemistry, Physics and Biology

Courses 2018-07 Prevent e-learning training course Duration: 1 hour Introductory training providing a foundation on which to develop further knowledge around the risks of radicalization and the kinds of support available to those at risk. 2016-07 "Teaching Italian language and cinema to not native learners”- University of Reggio Calabria, Italy Duration: 15 days -Practical activities and games -Presentation of new course books for teaching Italian as L2 -Participating and planning lessons with other teachers – monitoring and assessment purposes -Attending seminars about teaching Italian by using, movies and songs -Teaching Italian through culinary tradition 2014-07 "Creative Teaching Italian" University of Perugia – Italy Duration: 20 days -Presentation of Celi certificate of Italian and second language -Laboratory of Phonetics of Italian language -Teaching Italian at C1-C2 level -Italian fiction from the 80's -Italian language and its variation -History of Italian emigration 2007-12 GALILEO Basic user Duration: 3 weeks -Galileo is a computer reservations system (CRS) owned by Travelport. -training received was aimed to prepare airlines travel agents ( booking, changing, refunds, issuing

Languages English Verbal skills: Fluent Written skills: Fluent Greek Verbal skills: Fluent Written skills: Fluent Portuguese Verbal skills: Fluent Written skills: Fluent Italian Verbal skills: Native language Written skills: Native language Turkish Verbal skills: Good knowledge Written skills: Basic skills

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