Figura professionale: Chinese speaker sales, back office assistant

Nome Cognome: v. b.Età: 32
Cellulare/Telefono: Riservato!E-mail: Riservato!
CV Allegato: Riservato!Categoria CV: Commessi / Call Center / Reception
Sede preferita: Milano

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Chinese speaker sales, back office assistant


Mandarin, English and native Italian speaker, master in Luxury management, more than 2 years experience in Luxury retail and customer service. I am eager to learn, I enjoy overcoming challenges, and I have a genuine interest in fashion, high quality accessories and jewellery. Self-motivated, having an eye for details, adaptable, organised and precise, both goal and teamwork oriented.

Chinese speaker sales and back office assistant
Colombo via della Spiga, Milan ( flagship store), June 2019- ongoing
 Provide the best customer service through a selling ceremony
 Make sure the store is always clean and tidy, and replenish stock when needed
 Deal with inventory and cash activities, supply orders, be able to fill in transportation and CITES documents

Chinese speaker sales assistant
Stefano Ricci, Milan ( flagship store), November 2018- June 2019
 Provide the best in store client experience and engage with International (mainly Chinese) customers to develop
and maintain long-term relationships in order to promote Brand loyalty
 Contribute to the development of the brand's image by giving a unique, personalized, bespoke service
 Increase revenue by making boutique products attractive
 Achieve individual and team sales goals

Sales assistant
Gucci, Milan ( flagship store), February 2018- October 2018
 Assist customers in locating and selecting products which best meets their requirements
 Learned how to set and maintain boutique standards
 Meet with clients, make them sales offers and persuade them to make purchase

Sales and CRM assistant
Christian Dior, Milan ( flagship store), May 2017- November 2017
 Maintain an up-to-date knowledge of products so as to be able to provide useful information to customers
 Handle customer inbound/outbound calls as well as forward and reply emails
 Listen to customer complaints and provide solutions to address their issues or challenges

Customer Service
Federal Express Europe, Milan, October 2015-November 2016
 Use of English on a daily basis, customers relation representative
 Shipping monitoring, build and maintain business relationships by providing good assistance
English teacher
Happy Goal Kids’ English, Shanghai, China, March 2015- July 2015
 English teacher to groups aged between 4-15 years old
 English teaching adapted to Chinese culture

Marketing intern
CRCC ASIA, consultancy company ,Shanghai, China, February 2014-April 2014
 Wrote articles in English on company’s magazine I used to work in
 Conducted research on the Internet, and achieved success through effective teamwork

November 2016 – ongoing
3° International Master, Luxury Management, full time, Business School “Il Sole 24 Ore”, Milan.
October 2012- February 2015
Master’s Degree in Chinese Language and International Management, Cattolica del Sacro Cuore University, Milan
October 2009-December 2012
Bachelor’s Degree in Chinese Language and International Relations, Cattolica del Sacro Cuore University, Milan
September 2004-June 2009
High School Diploma in humanities studies, Giulio Casiraghi high school, Cinisello Balsamo, (MI)

Proficient in Microsoft Office ( Excel, Word, Power Point)
English: excellent
Mandarin: very good

Tesol, March 2015
Chinese course,,Mandarin House,Shanghai, China, January 2014
Chinese course, BLCU University, Beijing, China, August 2012
English practicing,Chicago, summer time 2016 and 2017
Driving license B

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